Coronavirus (COVID-19) Updates
Please read the following important information regarding COVID-19 CoronavirusThe Centre is working to ensure the health and safety of all patrons and staff is maintained. We want to address the growing fears around the spread of COVID-19 (Coronavirus) and share with you the information we have at the current time.
The health and safety of our community is our main priority, we always uphold a high standard of hygiene within the centre, however are taking extra precautions during this time.
We hope you will do what you can to take care of yourself and those around you, we also encourage you to use and support our community facility with confidence when it is safe to do so.
Please see the latest update on the situation below.
Update - 18/12/2020 1:00pm
The State Government and health officials have imposed new border restrictions as a result of the growing coronavirus cluster in Sydney's Northern Beaches.
Effective immediately (18.12.20) anyone travelling or travelled since Dec 11 from the NSW hotspot areas will need to be tested and self-isolate for two weeks.
This includes visitors and residents returning home.
For the health and safety of our guests and visitors we ask these restrictions to be followed. If you are
feeling unwell or showing flu like symptoms to please get tested and not travel.
If this impacts your plans or any planned visit to our venue, please contact our staff to discuss your options.
For full info and specific hotspot areas please visit:
Stay Safe and Have a Happy Holidays.
Update - 7/07/2020 4pm
IMPORTANT MEMBER UPDATE
As per this afternoon’s State Government announcement, Premier Daniel Andrews has confirmed that Victoria will be increasing its COVID-19 restrictions, with Stage 3 “stay at home” restrictions reinstated across metropolitan Melbourne and Mitchell Shire from 11:59pm on Wednesday 8th July, this means that our Centre will be temporarily closing for 6 weeks or until directed by the State Government.
There are only four reasons you can leave home:
To shop for food and essential goods and services.
For care or compassionate reasons (for example, this includes shared parenting obligations or providing care and support to an unwell, disabled, elderly or pregnant friend or relative).
Exercise - outdoors only, limited to your family or one other person. Personal Training will be allowed. If you are interested in engaging in any of these sessions, please get in contact with us.
For work or study – if you can’t do it from home
Learn more here about what exercise you can and cannot do.
Due to the local lockdown announcement made by the Victorian Government, please read below what this will mean for you, our members and guests.
By staying at home and limiting contact with other people, we can each help to protect the elderly, the at-risk, and Victoria’s healthcare workers and slow the spread of coronavirus (COVID-19).
Membership (for members residing in lockdown areas)
Your membership will be placed on a free suspension.
All future bookings you may have will be cancelled.
We will contact you once the advised local lockdown period concludes in 6 weeks time, or as directed by the Victorian Government.
Watch for an email tomorrow with how to access our Home Fitness Network for FREE during the closure.
I booked in for a session. Will these run as planned?
Unfortunately not. Any booked sessions will be cancelled because we must close our doors on Wednesday 8th July.
Once again, we thank you for your cooperation and support during this period. We cannot wait to reopen our doors and to continue with our commitment to keeping you physically and mentally fit and healthy.
We’ll continue to keep you informed, as any updates are made by the state government. Please check our Facebook page and your email inbox to for the latest advice.
Let's work hard, together as a community to stop the spread! We look forward to once again seeing you return and enjoy our facilities.
To get in touch with our customer care team please complete and submit your details through our Contact Us page on our website.
Update - 25/06/2020 12:00pm
Our GOswim Swim and Water Safety Lessons are BACK! HOORAY!
This means that we can dive back in from Monday 29th June 2020.
We are commencing swimming lessons Monday the 29th for our higher levels Shark, Marlin and Seal classes. We will be ringing you with your time and teacher once we open up your class.
If you would like to come back and you haven’t heard from us please email us at email@example.com
You will notice some changes to how we run our classes as well as in Centre to follow the current regulations.
Update - 31/05/2020 10:00am
We’re thrilled to inform you that the Government restrictions have started to lift in VIC and we are all set to partically re-open!
This means, as a community, we can start moving together again!
We will re-open our POOLS on Tuesday 2nd June with restrictions in place to support social distancing requirements. Check your email for more details.
From our Centre family to yours, we look forward to welcoming you back!
Update - 24/05/2020 5:00pm
Following Premier Daniel Andrew’s announcements in relation to COVID-19 on the 24 May 2020, we have received a number of enquiries about our re-opening.
We are working with Yarra Ranges Council, undertaking extensive planning for re-opening and will communicate any news regarding our reopening plan as soon as we can.
Our focus remains the health and safety of our members, staff and the community. Thank you for your patience and understanding.
Update - 12/05/2020 5:00pm
We're thrilled that we are starting to feel a little bit of freedom. We are working with our teams and partners on the newly relaxed restrictions and what that might look like as a partial re-opening of our centre. With the relaxing of restrictions, it is now more important than ever to be safe & sensible. We’re ensuring that for you!
All members will be updated via email if we are able to re-open safely with these new restriction changes. Follow us on social media to stay up to date.
Update - 08/05/2020 5:00pm
Following todays Federal announcements we have received a number of enquiries about our re-opening.
Please be assured we are closely monitoring further State Government announcements regarding the easing of social restrictions and as we become clearer on these guidelines, we will make a decision on our re-opening and will communicate this to you as soon as possible.
Our focus remains the health and safety of our staff and communities. We have done extensive planning and will continue to take our time to make the best decision for everyone before we confirm a date.
Update - 19/03/2020 11:00am
As the COVID-19 situation evolves at a rapid rate, we continue to closely monitor the situation. This morning Prime Minister Scott Morrison addressed Australia with updated Coronavirus (COVID-19) measures, to further protect Australians. These measures came into effect at 5pm (AEST) today.
The key measure which relates to health, fitness and leisure facilities includes:
‘Settings like gyms, indoor fitness centres and swimming pools are not required to close at this time providing they meet these requirements for social distancing and hand hygiene. Such venues should take actions to ensure regular high standards of environmental cleaning take place.’
In line with this measure, the following measures must be practiced by all who visit our Centre, including our staff:
- Maintain a distance of 1.5 metres between patrons
- Keep up high hygiene practices, including using hand hygiene products and suitable waste receptacles need to be available, with frequent cleaning and waste disposal.
It’s important to remember that maintaining our physical and mental health is extremely important on an ongoing basis.
Additionally, we’d like to remind you that the highest levels of cleanliness and hygiene are being maintained within our facilities. This includes:
- Updated signage: we’ve updated in-centre signage to include the latest information and hygiene practices as advised by the Australian Government
- Additional cleaning of the facility throughout the day; including frequent sanitisation of equipment, surfaces, bathrooms and other areas.
- Additional sanitisers and antibacterial products for your use
- Daily staff meetings, ensuring everyone is up to date with the latest information
Thank you for your support and we will continue to keep you updated with any changes and developments as they occur.
Update - 18/03/2020 5:00pm
Our Centre will be closed from Wednesday 18th March until further notice
Following the advice of our Council partner we are proactively closing the facility starting from end of trading hours Wednesday 18th March 2020.
In light of the Coronavirus (COVID-19) developments and as a result of the Commonwealth Government decision on public gatherings and following the advice of our Council partner we are proactively closing the Centre from Tuesday 17th March until further notice as part of our efforts to ensure the continued wellness of our members and staff.
As soon as we are all-clear to reopen, you’ll be the first to know! The good news is we have not received any information to indicate that an individual who has tested positive for COVID-19 has been in the Centre.
If you have any Swim School lessons or Personal Training booked, please contact the Aquatics team or your Personal Trainer.
The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
We hope that you will do what you can to take care of yourself and those around you, we hope that you will continue to support your community leisure centre upon the reopen.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert
We look forward to welcoming patrons back in Centre.
Frequently Asked Questions Expand all
Why is the Centre Closed?
In light of the Coronavirus (COVID-19) developments and as a result of the Commonwealth Government decision on public gatherings and following the advice of our Council partner we are proactively closing the Centre starting from end of trading hours Wednesday 18th March until further notice as part of our efforts to ensure the continued wellness of our members and staff.
When will the Centre be reopen?
The Centre is closed currently until further notice. Our Council partners and Centre management will reassess the situation each day and make the decision to reopen once we feel the community is in a safe situation to do so or once government bodies suggest it is ok to do so.
Please keep checking this web page for updated information or follow us on Facebook.
What are we doing to minimise health risks in-Centre?
Once the Centre reopens we will be taking extra precautions with the health and safety of our visitors and workers. The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
What information and advice will help our members?
For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website
Can I suspend my membership, given the current situation?
All memberships and visit passes will be put on free suspension until the Centre reopens. If you wish to extend this please contact the Centre.
What happens to my booking or program?
If you have a booking or program running in our Centre over the next 30 days, please reach out to Centre staff to rescheduled this or look at cancellation options, if necessary.
If I have or am undergoing a period of self-isolation, what happens to my membership?
If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others. Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
What happens to Swim School sessions I have booked?
If you have any Swim School lessons, please contact the Aquatics team for further details.
Are free trials and guest passes still available?
Once the Centre reopens we will be taking extra precautions surrounding the access to our centre. With our tightened control measures surrounding international visitations, free trials and guest passes will only be available to local residents. We ask that members, guests, and the general public wishing to access our clubs adhere to the health and travel declaration and practice good personal hygiene. If they feel unwell, they should not come to the club and instead, seek immediate medical attention. Keeping the gym safe is a collective effort from members, their guest and us.
Are casual passes still available for purchase?
With our tightened control measures surrounding international visitations, day passes will only be available to local residents when the Centre is reopen.